We
take great pride in the superior quality of our products and we want you
to be pleased with your purchase. We believe in offering the very best
value, quality and selection to our customers.
Cancellation Policy
Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.30 Day Return Policy
You may return any
unused and unopened item purchased from us for any reason within Thirty (30) days of your purchase. If you purchased your merchandise through a
"Buy Three, Get Three Free" or similar offer, all items must be
returned in order to receive a refund. If you return a partial amount
of merchandise, you will forfeit the free product and receive a refund
on the discount price per item based on the total purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by Herbal Freak, keeping the following in mind:
- You should return the item to us within 30 days of your purchase date.
- There is a $10.00 restocking fee for each unopened item ($5 if item was less than $20).
- We do not accept items back that have been opened or used. Opened Items are Non Refundable.
- Shipping and Handling Fees are Non Refundable (if applicable).
Example: If you purchase 1 bottle for the price of $39.95, and returned one unused, or unopened, bottle you would receive a refund (less the restocking fee of $10) for a net refund of $29.95.
To request a refund you must obtain an RMA (Return Authorization). Requests must be made online and submitted with your order information and explanation of the reason why you wish to return the product. You will receive your RMA via email once our customer service department has identified your eligibility for a return under our policy. Please do not call for a RMA. If you return your product without a RMA number you will not be refunded. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the returned item(s) within the 30 day period. Herbal Freak reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a refund check will be issued within 15 business days and an e-mail confirmation will be sent.
